Manufacturing

Helping Manufacturers Solve their Most Critical CX Challenges

Over 60% of customers experienced at least one problem during their last interaction with their manufacturing partner

And did you know that the most important problem was the marketing and communications support from their sales representative?

Our Manufacturing Clients understand that customer loyalty depends on more than just product features, quality and price. We partner with you to design holistic customer strategies specific to manufacturing that align go-to-market decisions with customer value and competitive product positioning.

Our Areas of Expertise

Aerospace
High Tech

How We Help

The Verde Group helps you answer one of your most critical questions to achieving and maintaining business success:

“Where should I invest in the customer experience to increase sales and grow market share?”

In fact, we answer it by providing you with a financially-focused way to understand and improve your CX delivery impact across a myriad of business priority areas, such as sales processes, product delivery, customer support and overall communication.

Brand Performance

How is my brand performing?

How much revenue is my business losing due to negative customer experiences?

Industry opportunities

How do I rank versus the competition?

Where do market opportunities exist?

Omni-Channel CX Challenges

What problems do my customers experience?

What impact do these negative experiences have on revenue and profits?

Which can I fix to increase business performance?

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Our Functional Focus

The Verde Group’s expertise ranges across all channels and areas of your business:

Sales and Product Communications
Product Delivery and Service
Maintenance and Warranty Claims
Technical Communications, Training, and Support
Contract Renewals

Increasing Revenue

At The Verde Group, we collaborate with you to reduce customer dissatisfaction and create enduring CX change that drives increased revenue for your organization.

We focus on friction. The reality is that customers no longer evaluate your performance solely against category competition, but against all purchase and service interactions. Manufacturers that fail to capture and understand the entire customer journey disappoint customers and miss opportunities to innovate.

Our proven methodology allows you to identify, prioritize and address customer experience problems that have a negative financial impact on your business. In other words, we help you isolate the “critical few” problem experiences from the “trivial many”, so you can invest in experiences that represent the greatest revenue and market share upside.

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Identify the “most damaging problems”
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Pinpoint loyalty drivers that stimulate growth
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Focus on solving the problems that matter most for maximum ROI

Our phased Approach, common to our suite of Solutions delivers breakthrough insights in to drivers of customer loyalty, spend and value.

Discover Our Solutions Learn About Our Approach

Ready to unleash the power of your customer experience?